Noticeboard

E-consult

On Fridays 14th, 21st and 28th of May at 6:30PM Online Consultations will be shut down due to the Weekend. Online Consultations will be reopened from Midnight Sunday the 16th, 23rd of May and Monday the 31st of May due to the Bank Holiday weekend.

On Fridays 14th, 21st and 28th of May we will be open as usual until 6:30PM. The surgery will re-open on Monday at 8:00AM the 17th, 24th of May and Tuesday the 1st of June for the Bank Holiday weekend.

If you have any medical concerns over the weekend please seek help from your local pharmacy or contact NHS 111 online on https://111.nhs.uk. As qualified healthcare professionals, Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.


Covid-19 vaccines 

We urge everyone aged 40 and above who has not yet had their first vaccine to book on the national booking system or wait to get a text or letter to book at alternative sites. Anyone over 60 or who is clinical vulnerable (moderate risk) can book on the national site or call their GP. 

If you have had your first vaccine, please make sure you have the second vaccine to ensure maximum protection. If you don’t hear about your second vaccination and it is more than 77 days since your first vaccine, there’s information on how to get your second dose. 

There is comprehensive information, guidance, and answers to questions, including vaccination information for frontline health and social care staff and carers at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk) 

Getting the help you need 

Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed. 

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.   

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms. 

Please remember that 999 and A&E are for emergencies.  

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules  

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Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.

General Data Protection policy

General Data Protection Policy 

This Privacy notice explains how we as a practice collect information about our patients and how we use this information. Providing you with a privacy notice is our way of stating our commitment to following confidentiality rules.

Benzodiazepine Policy

Benzodiazepine Policy

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Compliance with the national data opt-out



 
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