Noticeboard

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.

General Data Protection policy

General Data Protection Policy 

This Privacy notice explains how we as a practice collect information about our patients and how we use this information. Providing you with a privacy notice is our way of stating our commitment to following confidentiality rules.

Benzodiazepine Policy

Benzodiazepine Policy

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Compliance with the national data opt-out



 
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