Introduction Of Our New Total Triage System
We have introduced a Total Triage system to improve the way patients access the practice online, improve how we deal with rising demand and minimise the number of people coming into practice. We ask all patients requiring medical advice to complete an online form outlining their medical need and a GP then reviews all requests for medical advice and deals with them appropriately and in line with medical urgency.
This service is available Monday to Friday but closed at weekends. If you need advice at the weekend please visit NHS 111 online.
The online form can be found here , by clicking the blue econsult banner below or you can complete it via the NHS app. If you cannot use online access don't worry, our reception team will help you complete this form. Please note that if you do complete a form we may phone you so please be ready to take a call to save our team from having to make call backs. We will try calling twice but after that we have to request that you get back in touch with us.
How to access your GP practice
What is eConsult?
Due to increased demand for eConsultation, we have temporaily suspended our eConsult service as we have reached our capacity. This will re-open 8am on Monday. We continue to have a GP on call so if your concern is urgent, please call our surgery to speak to our team. Alternatively you can call NHS 111.
based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in 3125 NHS practices, eConsult gives millions of patients access to their own GP online.
Please Note: Online Consultations will be switched off every day from 6:30PM until 8:00AM the following working day and from Friday 6:30PM until midnight Monday for the Weekend. The same will also apply for bank holidays were it will be switched off at 6:30PM the last working day before the bank holiday and switched back on the midnight before the next working day.
If you have any medical concerns over the weekend/Bank Holiday please seek help from your local pharmacy or NHS 111 Online https://111.nhs.uk/. As qualified healthcare professionals, Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains."
Face covering and social distancing measures remain in place at the surgery
Mask wearing will become optional in many settings in England from the 19th of July 2021 as per the government guidelines but we must stress however that the same guidance suggests caution and recommends ongoing wearing of masks in closed spaces, small areas and where vulnerable people will be present.
For the NHS, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all NHS staff and visitors. That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will be expected to continue to follow social distancing rules when at the surgery as well as using face coverings, mask and other personal protection equipment. This is to minimise disruption to our services and ensure those most vulnerable are still protected when accessing care.
Many Thanks for your understanding and support
Globe Town Surgery
Due to the Coronavirus outbreak, we are limiting access to the Surgery. If you would like to register with us please click on the link below and complete your registration online.
Your Good Health
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill, we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you are new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
Student Health Service
For Queen Mary University of London students. Please follow this link for information regarding the Student Health Service.
Important information about the coronavirus (COVID-19)
The latest information on Coronavirus infection can be found on
These are the main symptoms of coronavirus
A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
You can't cope with your symptoms at home or your condition gets worst contact NHS 111
Prescription request during the Coronavirus outbreak
Minimising non-urgent visits to the practice- Wherever possible we are asking patients to order their repeat medicine using the NHS App which can be downloaded here. Please also nominate a pharmacy to receive your prescription electronically instead of coming to the reception to collect. For patients who are unable to order online we have a request a box in the entrance to the surgery.
(Site updated 24/09/2021)