The Globe Town Surgery82-86 Roman RoadLondon, E2 0PJTel: 020 8980 3023
Your blood test results should be received by your GP within 10-14 days.
If you have been advised the tests are part of your annual long-term chronic health condition review, please arrange your face to face long-term condition review with reception for between 7-14 days after this blood test. Your results will be discussed with you at this important annual health check and medication review.
If any of your results are ‘abnormal’ a further action needs to be taken, your GP will contact you by letter to your home address. Sometimes your GP may need to contact you urgently and this would be by phone call. Please ensure we have your up to date contact details – please discuss with reception.
Results are now also available to access yourself online. You can register with reception to obtain online access to your medical records. Results will be filed in your records usually within 14 days. The GP will write a note/action with the result e.g. – normal – no action required, abnormal – contact patient. If any concerns on this contact reception directly and they will be able to advise you.
You can access advice on your individual tests using labtestsonline.org.uk
If you are unable to access your results online or you find you’re unsure regarding the next step, you can contact reception after 11am, Monday – Friday for advice. They can arrange telephone consultation with your GP if necessary to discuss results.
On occasions your GP may have requested they wish to see you following your tests to discuss and plan future care or investigations, if this is the case please arrange a routine follow up appointment 14 days after your tests.
We aim to work in partnership with you. These are the rules we follow:
Never to discriminate against people on the grounds of race, class, age, sexual orientation, ability or religion.
To respect other people and their property as we want to be respected ourselves. Behaviour that disturbs or offends other practice users or staff or presents a threat, actual or potential, is unacceptable. In the event of violence or abusive behaviour towards staff or other practice users, we have the right to refuse to provide future medical care, and in extreme circumstances to involve the police.
We are here to provide you with confidential health care. You can expect to be treated politely and considerately, with respect for your dignity and privacy.
We will not divulge anything about your health to a third party including your parents without your permission except in exceptional circumstances or when there is a legal obligation.
We will listen to you and respect your right to be fully involved in discussions about your care.
The practice is computerised and registered under the Data Protection Act. Personal information will be confidential to the NHS unless you have given permission in writing. The practice has produced and published information in compliance with the Freedom of Information Act.
Your medical record will be added to the NHS Summary care Record and may be accessed by other NHS providers. If you do not wish for your medical record to be added to the NHS Summary Care Record you may opt out of this scheme. Please speak to SHS reception.
We ask that patients are courteous to staff at all times. Any patient who behaves with unacceptable rudeness, aggression or discourtesy towards any GP or member of staff will be removed from the list.
We ask that you attend appointments on time or give the practice adequate notice if you wish to cancel in order that the appointment may be made available to someone else. An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.
Patients should make every effort to consult at the surgery to make the best use of nursing and medical time - home visits should be medically justifiable.
Out-of-hours calls, e.g. evening, night and weekends, should only be requested if they are felt to be truly necessary.
Patients should only request an urgent appointment if it is truly urgent.
Globe Town Surgery is an independent contractor to Tower Hamlets CCG (Clinical Commissioning Group) operating as an unlimited liability partnership. Details of primary medical services available in the area may be obtained by contacting Tower Hamlets CCG, 2nd Floor, Alderney Building, Mile End Hospital, Bancroft Road E1 4DG, 020 3688 2500.
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